Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary between brands, we recommend measuring your foot and comparing it to our sizing chart or contacting our experts for personalized advice.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure you try your shoes on a carpeted surface to avoid scuffing the soles, as we cannot accept returns for items showing signs of wear.
Do you offer international shipping?
Yes, Robinson's Shoes ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
Can I have my shoes repaired through Robinson's?
We take pride in the longevity of our products. We offer a professional refurbishment and repair service for many of our Goodyear-welted brands to help extend the life of your favorite pair.
How should I care for my leather shoes?
To maintain the quality of your leather, we recommend regular cleaning with a damp cloth, using high-quality shoe cream or polish, and always using cedar shoe trees to maintain the shape and absorb moisture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Klarna to make your luxury purchase more convenient.